Investing in Design and Engineering

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April 25, 2020
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4 min read

If you think great design alone makes great products, you’re wrong. If you think brilliant engineering alone does it, you’re also wrong. The truth is simple: the best products in the world come from ruthless, consistent collaboration between design and engineering. Anything less, and you’re burning time, money, and talent.

In too many companies, design and engineering exist in polite silos. Designers hand off pixel-perfect visions. Engineers take them, strip away anything that looks expensive, and ship the bare minimum. Somewhere between Figma and production, the soul of the product dies. What ships works
 but it doesn’t wow.

Executive team shown Investing in their Design and Engineering operations

The Hidden Cost of “Good Enough”

When ambition gets cut in the name of feasibility or speed, it’s not just the aesthetics that suffer. The product’s ability to stand out erodes. Those seemingly “non-essential” details - the elegant micro-interactions, delightful animations, the thoughtful edge case handling - are often the exact things that drive memorability, retention, satisfaction, and conversion.

Lose them, and you ship something functional but completely forgettable. That leads to weaker engagement, lower adoption, and missed revenue targets. And it’s not just the product that takes the hit. Designers stop pushing bold ideas. Engineers stop caring about nuance. Stakeholders lose faith that the team can deliver truly differentiated work. Everything gets deflated.

Why This Happens

It’s rarely a talent problem. It’s a structure problem. Too many organizations still treat product development like a relay race. Design runs their leg, passes the baton to engineering, and hopes for the best. That “handoff” mindset kills collaboration. By the time engineers see the work, the design is locked. There’s no space for joint problem-solving, so compromises become cuts instead of creative adjustments.

Over time, both sides retreat into their lanes. Designers design for what they think engineering will accept. Engineers build to avoid overextending. The bar drops from “remarkable” to “safe”, or "meh" as I call it.

How to Fix It

This isn’t about adding more meetings or buying another tool. It’s about changing how teams work together from the very beginning.

  1. Involve engineering early. Front-end engineers should be in the room when concepts are still forming, not just when files are ready for build. They can spot technical pitfalls and propose better solutions before designs are locked.
  2. Eliminate the handoff mindset. Replace it with co-creation. Designers and engineers refine ideas together so what ships is both ambitious and achievable.
  3. Prioritize clear, direct communication. Constraints, priorities, and trade-offs should be discussed openly and quickly. If something is critical to the experience, explain why. If something is impossible, say so and work together to find an alternative.
  4. Hire for cross-discipline empathy. Designers should understand the technical implications of their ideas. Engineers should understand the user and business implications of theirs. Build teams where both sides value and influence each other’s work.

Leadership’s Role

This level of collaboration doesn’t happen by accident. Product, design, and engineering leaders need to model it and make it an expectation. That means:

  • Setting shared goals that tie user outcomes to business outcomes: If design is measured on aesthetics and engineering is measured on delivery speed, the conflict is built in. Align incentives so both disciplines are accountable for the same success metrics - adoption, retention, revenue impact - and suddenly they have a shared reason to protect both quality and deadlines.
  • Protecting the time needed for iteration, not just implementation: Too many leaders compress timelines to hit dates, leaving no room for design-engineering refinement. The result is a rushed, fragile build. Budget time for co-creation sprints where both sides can work through edge cases, polish the details, and pressure-test the experience before committing to code.
  • Encouraging open disagreement as a path to better solutions: Healthy conflict between design and engineering surfaces trade-offs early. But it only works if leaders set the tone that disagreement is about the work, not the person. The goal is not compromise for its own sake, but to find the version of the product that delivers the most value within real-world constraints.
  • Including engineers in design hiring and designers in engineering hiring to build mutual understanding from the start: Cross-discipline participation in hiring builds empathy before day one. Engineers can spot designers who understand technical realities, and designers can identify engineers who care about the user experience. You end up with teams predisposed to collaboration instead of territorialism.

Leaders who ignore this dynamic end up with product organizations that consume resources but struggle to deliver standout work. Leaders who invest in it build teams that can move fast without sacrificing quality.

Culture Follows Collaboration

When design and engineering truly work together, it changes the culture. The us-vs-them mentality disappears. Wins feel shared. Failures become learning moments, not blame games. People are more willing to take risks because they trust the other side to catch them.

That culture becomes self-reinforcing. New hires feel it. Stakeholders see it. And the market notices it in the quality of what you ship.

The Bottom Line

Design and engineering are not separate tracks. They are the same track. Treating them as silos guarantees you’ll end up with “almost” - almost great, almost innovative, almost impactful.

The market doesn’t reward almost. It rewards products that ship on time, perform at scale, and delight users in ways competitors can’t match. That requires design and engineering working as one, from the first sketch to the last line of code.

Anything less is a missed opportunity.

©Bora Nikolic 2025

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